The concept of a sociopolitical “culture war” has become so expansive that it feels, at times, reductive. It’s both broad enough to cover everything, from coffee chains to cookie commercials, yet predictable enough for the factions’ opinions to fall roughly along well-worn partisan lines. But now, a new kind of culture war is brewing among the creative class — one that cuts deeper into professional and personal identities.
At its center is debate over the use of generative artificial intelligence, the technology behind tools like ChatGPT, DALL-E and MidJourney. While some hail AI as a breakthrough, enabling near click-of-the-button speed and innovation in industries ranging from marketing to medicine, many see it as a profound threat to creative industries.
The debate over AI’s role in creative work has surfaced in unexpected ways over the past year and reached a fever pitch in recent months. Last fall, Zelda Williams, daughter of the late Robin Williams, denounced AI recreations of her father’s voice, calling them exploitative and made without consent. Over the summer, the Grammy-winning Tedeschi Trucks Band apologized to fans after discovering that one of their tour posters — sold as merchandise — had been generated by AI. In October, CNN reported on the rise of AI-powered virtual K-pop bands in South Korea, while some U.S.-based crowdfunding platforms introduced rules banning campaigns relying entirely on AI-generated content.
Amid this growing divide, Coca-Cola entered the conversation with a bold move: the release of a new Christmas commercial created using generative AI, thrusting the global brand into the heart of this contentious debate.
Festive flashpoint
The Coca-Cola commercial in question, released earlier this month, features all the hallmarks of holiday nostalgia: families exchanging warm smiles, people in cozy knit scarves and gloves clutching the iconic glass bottles, big red trucks rumbling through snowy streets. The imagery is an unmistakable homage to the company’s 1995 “Holidays Are Coming” advertisement, which was made using human actors and real trucks.
But this time, Coca-Cola’s commercial promising “real magic” wasn’t assembled on a set or a soundstage. Instead, it was conjured into existence by artificial intelligence and featured a few otherworldly touches, like a snowy village melting into a Coke bottle here, or a gingerbread house animating itself there.
According to Forbes, the video was a collaborative effort by three AI studios — Secret Level, Silverside AI and Wild Car — using four different generative AI models, a kind of technical choreography. Each studio created their own version of the ad (though Silverside’s AI developer, Chris Barber, has since clarified on X, formerly Twitter, the now-viral version of the advertisement wasn’t their studio’s contribution).
The result is a perfectly polished holiday scene that looks as if it could have been plucked from any sentimental Coca-Cola commercial of years past. In a statement, a Coca-Cola spokesperson said, “The Coca-Cola Company has celebrated a long history of capturing the magic of the holidays in content, film, events and retail activations for decades around the globe.”
“We are always exploring new ways to connect with consumers and experiment with different approaches,” the statement continued. “This year, we crafted films through a collaboration of human storytellers and the power of generative AI. Coca-Cola will always remain dedicated to creating the highest level of work at the intersection of human creativity and technology.”
However, many creators and customers were quick to criticize the campaign as being emblematic of a worrying trend of replacing human artistry with machine-generated substitutes. For instance, Alex Hirsch, the creator of the beloved Disney series “Gravity Falls,” joked online that Coca-Cola’s signature red color scheme was now “made from the blood of out-of-work artists,” while other social media commentators described the advertisement as “disastrous” and “dystopian.”
“Coca-Cola just put out an ad and ruined Christmas,” Dylan Pearce, a TikTok user, said of the commercial. “To put out slop like this just ruins the Christmas spirit.”
A broader battle
The debate over Coca-Cola’s commercial is just the latest flashpoint in a growing culture war among the creative class. Similar tensions arose earlier this year when Apple faced backlash for an iPad Pro ad that depicted art supplies — brushes, paints, canvases, musical instruments, typewriters — being pulverized by a hydraulic press, a message many saw as a dismissal of traditional methods in favor of digital tools.
Supporters of generative AI often liken this moment to past technological upheavals, such as the invention of photography or the rise of digital publishing. They argue that each disruption faced its own wave of skepticism before becoming a standard tool for creators. But critics say this comparison misses the mark. Generative AI doesn’t merely augment creativity — it fundamentally reshapes the economics of creative work.
While a traditional ad campaign might require weeks of brainstorming sessions, focus groups and meticulous production schedules, AI can spit out a ready-made storyboard in minutes. Coca-Cola’s ad crystallizes these fears, even though, as Shelly Palmer, a professor of advanced media in residence at Syracuse University, said in a recent blog post, it “truly sucks.”
In an industry where holiday campaigns are major cultural touchpoints — think of the iconic Coca-Cola polar bears or the “Holidays Are Coming” truck — replacing traditional methods with AI feels, to some, like a betrayal. This is especially true after Pratik Thakar, a vice president of Coca-Cola and the company’s global head of generative A.I., touted the budgetary and speed advantages of the project in a recent conversation with Ad Age.
So, for every artist who sees AI as a tool to expand their imagination, there’s another who views it as a threat to their livelihood. Coca-Cola’s Christmas ad, for all its shimmering visuals, is more than just a marketing campaign. It’s a litmus test for the future of creativity in an increasingly automated world. For the brand, the move was a calculated risk — and one they aren’t turning away from despite the divided viewer response.
“The Coca-Cola Company has celebrated a long history of capturing the magic of the holidays in content, film, events and retail activations for decades around the globe,” a spokesman for the company said in a statement provided to The New York Times. “This year, we crafted films through a collaboration of human storytellers and the power of generative A.I.”
In the meantime, the holidays — and the culture wars — roll on.
